Terms & Conditions

Right of withdrawal

You can cancel your contract within 14 days without giving reasons in writing (eg letter, fax, e-mail) or - if the goods have been delivered before the deadline - by returning the goods.The time limit begins after receipt of this notification in writing, but not before receipt of the goods by the recipient and also does not fulfill our obligations under Article 246 paragraph 2 in conjunction with Article 1 paragraph 1 and 2 EGBGB. The timely dispatch of the revocation or the goods is sufficient to comply with the revocation period. 

The revocation is to be addressed to:
Cranz & Aguilar GbR
Köpenicker Chaussee 31
10317 Berlin
Email: cucu@cucu.berlin

Consequences of the revocation

In the event of an effective revocation, the services received by both parties are to be returned. If you are unable to return the received goods in whole or in part or only in a deteriorated condition, you must compensate us for the value of the goods. For the deterioration of the goods and for drawn uses, you must pay compensation only if the use or deterioration is due to handling of the goods that goes beyond the examination of the properties and functionality. By "examination of the properties and functionality" one understands testing and trying out the respective commodity, as it is possible and usual for instance in a store. Items that can be sent by parcel post are to be returned at our expense and risk. Items that cannot be sent by parcel post will be picked up from you. Obligation of refund of payments must be fulfilled within 30 days. The period begins for you with the dispatch of your revocation explanation or the commodity, for and with their receipt.

Reference to legal liability for defects:

The legal liability for defects applies.

Reference to dispute resolution platform

The European Commission provides a platform for online dispute resolution (OS), which can be found at https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage. We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

Terms and conditions as a document

You can view these terms and conditions on cucu.berlin. You can also print or save this document by using the usual function of your internet browser (usually "Save as").Upon request by email to cucu@cucu.berlin we will gladly send you this document as PDF.  To open the PDF file, you will need the free program Adobe Reader (at www.adobe.de) or comparable programs that can handle the PDF format. In addition, we will send you these terms and conditions once again in our confirmation e-mail after the order process has been completed.